FAQ
Shipping Times:
Our orders ship within 1-5 business days depending on the carrier.
This may vary due to major public holidays.
Pre-Order items ship around the ETA that is provided within their respective listing(s). Please see https://tapiocards.com/pages/pre-order-policy for more details!
Average Shipping Transit Speed:
Please note that shipping speeds vary depending on the service selected.
The estimated time provided by each service applies once the order had shipped out and is in the respective carrier's hands.
North America: 2-7 business days
Central America: 1-3 weeks
South America: 1-3 weeks
Europe: 1-3 weeks
Africa: 1-3 weeks
Asia: 1-3 weeks
Australia: 2-4 weeks
Tracking:
An email notification will be sent once we package up your order. Please make sure to check your spam folders just in case.
Customs & Import Taxes:
All customers are responsible for any customs or import tax that may apply based on their location. Delays due to customs are out of our control and may affect the estimated delivery date. If you are an international customer and have any questions, please feel free to contact us via our website support chat.
Where is the Discord link?
The link is at the top on the green bar. Click it and it will take you there. If you are having issues with it, the link is also here: https://discord.gg/aTnUc8Gu3N
How can I change my shipping address?
Message us via the website support chat and we will do this for you.
I messaged the support chat and didn't get a response, does it work?
Yes, our website support chat works.
Please note that we aren't available 24/7 and your patience with us is greatly appreciated! Only two of us operate the chat and we aren't always available. If we do not respond immediately when reaching out, please treat the website support chat like any email or direct message and let us know in detail exactly what you need to be done. This make our job a lot easier when we get to your inquiry. Multiple messages sent to the support chat will bump you down in the queue as we respond to messages in the order in which they are received.
Standard hours of operation are Mon-Fri 9AM-6PM EST. Depending on our schedule, we may respond outside of those timeframes, however it is not guaranteed.
Respond times vary, please allow for up to 1-3 business days for us to respond as again it is only two of us here at Tapiocards.
I sent several emails and didn't get a response, what is going on?
Message us via our website support chat. It is impossible for us to take care of customers via email inquiries. The website support chat is linked with your account and orders. It makes our job at helping our customers with their orders significantly faster and easier. The inquiries are all much easier to sort and navigate through. Overall it makes verifying users with their orders seamless and requires less verification when processing changes to orders.
I sent several messages to your social media accounts and didn't get a response, what is going on?
Message us via our website support chat. The website support chat is linked with your account and orders. It makes our job at helping our customers with their orders significantly faster and easier. The inquiries are all much easier to sort and navigate through. Overall it makes verifying users with their orders seamless and requires less verification when processing changes to orders.
How do I know when an item is on hand?
If the title of the listing doesn't say "Pre-Order" and the words "Sold Out" aren't next to the price of the item then it is in stock!
How do I know when an item is Sold Out?
If the words "Sold Out" are next to the price of the item then it is unfortunately sold out.
How often do you restock items?
We do not do restocks. Once an item has sold out, that's it, its gone!
However, there are some cases where we may have miscounted our stock and have some extras lying around and a restock may happen.
Other possible ways we could restock on an item would be if we have an imperfect version of that item that is being sold at a discount.
Why are cancelations on Pre-Orders only allowed within 7 days of placing the order?
When we take Pre-Orders, we lock in on quantities of what needs to be ordered with our manufacturer within the first 2 weeks of the item's release date. Pre-Orders are a way for us to ensure we produce enough to meet our demand. Cancelations increase our production risk as funds from our Pre-Orders help us bring our projects to life.
Why do you take Pre-Orders instead of selling products on hand?
Pre-Orders help us understand the demand of each product. Worst case scenario, if a product undersells within its first 2 weeks of release, we will cancel all orders as well as the project. For us, Pre-Orders give us insight to how serious customers are when we execute a suggestion or idea that was recommended to us.
In the future, we do plan to remove Pre-Orders overall and sell only on hand products or take orders for products that are already in transit and have been thoroughly checked by our manufacturer.
Do you ship to my country?
Yes, we ship internationally. Details with regards to shipping ETAs can be found above.
What does "Gacha" mean?
When a listing says "Gacha" this means that there is a possibility of your order containing a special variant of that item that is limited in quantity and can only be obtained by chance. The odds of each special "Gacha" variant may vary and is only available while supplies last!
What is the "Tip" option at checkout for?
Just like at a restaurant or any store, there is an option to tip if you are feeling generous.
With our store, depending on the amount tipped, we will include extra items in your order as well as secret items that can only be obtained via tips.
These items may vary from discontinued items, "misprinted items" doubling your order quantities, and even unique sketches hand drawn by Tapiocards herself!
Tips starting at $2.80 will trigger the ability to get a random item. The larger the tip, the better the item(s). Items included with the orders will be worth more than the amount tipped if they were to be purchased directly from our store.
The tip feature was originally a secret feature that some of our customers discovered would provide extra bonus items. At $100+ we will include a custom sketch alongside other bonus items.
Items included via our tip feature are random, however, we try to provide items that are related to your purchase history and do our best to avoid duplication (unless its sleeves, everyone could use extra sleeves!). After every tip, we include a note on our end of what we sent over. This is to help us keep track to avoid duplicates in the future. However, we do not guarantee that this will always be the case.
I own a local store and want to stock your products, how do I go about that?
Message us via our website support chat. Let us know all the details upfront about what you are interested in and we can go from there. As we mentioned above, we are not available 24/7, standard hours of operation are Mon-Fri 9AM-6PM EST.